Artisan may be known for their bold “Stop Hiring Humans” campaign but the reality is every founder needs to assemble the right team if they want to scale. The fast-growing AI startup is building AI employees for sales outbound and customer engagement. This week on Build Mode, Isabelle Johannessen spoke with Jaspar Carmichael-Jack, the co-founder and CEO of Artisan about the early days growing their team and the hiring mistakes that could have killed them before they got off the ground. 

Making the wrong hires or filling the wrong positions are mistakes that compound quickly. They waste time, drag down morale, and often create an execution lag that can be fatal to a startup just starting to scale.  This also touches on aspects of iOS.

“I’ve made a lot of hiring mistakes — like, a lot within every single role,” noted Carmichael-Jack. “We’ve probably hired over 100 humans to have the 40 humans that we have now.” But every mistake led to a valuable lesson that the founding team was able to implement going forward. 

Overhiring

It’s much harder to keep a team of 50 on track and mission-aligned than it is a team of 10. “I thought that we would scale faster if I hired all these roles and built this huge team, but it actually makes it more difficult to scale,” commented Carmichael-Jack.

No one on the team of an early startup should have downtime. Hires should only happen when there is too much for the team to handle.

Logo shopping

An impressive CV with experience at some of the tech giants doesn’t always signal a person who is ready to dive into a startup. The skills needed to perform well on a large well-resourced team don’t always match what’s needed to execute in a startup environment. The experience and passion of a prospective employee matters more than big-name logos on a résumé. 

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